Web28 de jan. de 2024 · A recent study carried out by J.D. Power, a market research group, has revealed that such is the level of grousing around the airport experience that passenger satisfaction regarding North American hubs only improved by a single point in 2024 (recorded on a 1,000-point scale) compared to the previous year. WebA large measure of that dissatisfaction stems from temporarily closed or short-staffed food, beverage, and retail stores, the “2024 North America Airport Satisfaction Study” conducted by J.D. Power found. “Ultimately, the data conveys changing expectations among travelers,” Michael Taylor, practice lead for travel at J.D. Power, told ...
FIVE KEY QUESTIONS Satisfaction Study - J.D. Power
Web25 de set. de 2024 · Airport satisfaction has flatlined in the past year. Getty After several years of solid improvement, overall passenger satisfaction with North American airports has stagnated, rising a... Web1 de out. de 2024 · The 2024 North America Airport Satisfaction Study measures overall traveler satisfaction with mega, large, and medium North American airports by examining six factors (in order of importance): terminal facilities; airport accessibility; security check; baggage claim; check-in/baggage check; food, beverage and retail. inch simgesi
Austin-Bergstrom International Airport (AUS)’s Post
Web22 de set. de 2024 · The 2024 North America Airport Satisfaction Study measures overall traveler satisfaction with mega, large and medium North American airports by … Web24 de set. de 2024 · Using a 1,000-point scale, the study measured an average score of 777 for overall air traveler satisfaction at North American airports using the following six factors: Terminal facilities Airport arrival and departure Baggage claim Security check Checkin (including baggage check) Food, beverage, and retail options WebThe€2024€North America Airport Satisfaction Study€shows improvements in five areas: check-in; food, beverage and retail; accessibility; terminal facilities; and baggage claim. … income tax on 65 000